Frequently Asked Questions
Everything you need to know about your QIDI experience.
What is the standard shipping timeframe for QIDI electronics?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
Do QIDI products come with a manufacturer warranty?
Yes, all QIDI electronic devices include a standard 12-month limited warranty that covers manufacturing defects in materials and workmanship under normal use.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened, it must be returned with all original packaging and accessories. A restocking fee may apply if the item shows signs of use or is missing components.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are your products compatible with international voltage standards?
Most QIDI electronics are designed with universal voltage (110V-240V). However, please check the specific product specifications page or the user manual to confirm compatibility before use.
How can I contact technical support for my device?
Our technical support team is available 24/7 via the 'Contact Us' page on our website or through our dedicated support email. We aim to respond to all technical inquiries within 24 hours.