Returns & Exchanges
At QIDI, we stand behind the quality of our high-performance electronics and offer a 30-day return policy for all products in their original condition. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient exchange process.
Initiate Your Request
Contact our dedicated support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic device in its original manufacturer packaging, including all accessories, manuals, and cables to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated inspection facility.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing